Product Availability
Our products are shipped from manufactures in Europe and South America, as well as the United States. Foreign produced products are subject to customs and tariffs and may be delayed in transit which could affect the availability of some items. Any delay in providing an ordered item will be immediately communicated to the customer.

Some products may be shipped directly from the manufacturer or wholesaler (drop ship). We retain the responsibility for the accuracy, delivery and quality of every order, regardless of its source.

Cancellations
Orders may be cancelled up until the time the items are shipped. Any cancellations after that time will be treated as a return. Exceptions are at the discretion of Phoebe’s Trousseau.

Complaints
Complaints will be processed within 5 business days from the time received by Phoebe’s Trousseau. Complaints can also be filed with the credit card company if the customer is not satisfied with our solution. We strive to provide the very best service and products possible and are sure all concerns will be resolved.

Currency
All transactions will be made in U.S. Dollars. Foreign purchases will be in U.S. Dollars at the exchange rate at the time of transaction.